Discovery – Assessment methods are used to conduct an organisational needs assessment. Examples of the types of instruments and processes used include organisational climate surveys, personal interviews, and focus groups.

Assessment – Findings from the Discovery inform a root cause analysis. This helps identify whether an active organisational crisis, chronic process obstacles, dysfunctional behaviours or, possibly other causes may be preventing desired outcomes.

Planning–Interventions are developed to address the crisis, obstacles, or sources of dysfunction by applying appropriate resources, developing skills, providing tools, resolving conflicts, and/or facilitating necessary process or cultural changes.

Execution–Facilitated development of a Strategic Integrated Operational Plan (SIOP) results in a process that features a dashboard feedback mechanism which provides agreed-upon meaningful metrics for the team. Goals of the SIOP include:

• All team members are actively involved and heard

• Achieve clarity of purpose

• Achieve buy-in

• Achieve trust, accountability, and commitment to the process

Monitoring–Ongoing adjustments and improvements are made as needed while coaching and appropriate skill building towards successful achievement of meaningful objectives occur simultaneously. We use our 10 point employee engagement check, illustrated below.